You know we love talking about chatbots around here, particularly when it comes to successful ones. As shown in the article about DoNotPay, Cleo, and Lark, there are some awesome bots out there, supporting customers in their legal, financial and health goal struggles.
All three of these areas are sensitive to users, as the moments we would need advice on either of these three topics, we’d likely feel particularly vulnerable. When we assume the role of patients or when we strive to improve our mental health, however, there is an added layer of sensitivity. We want to put our minds and bodies in the care of someone who knows what they're doing, not in the cold, robotic hands of a bot… Right?
Of course, no one is saying that a bot will ever replace a doctor or mental health professional. Still, it is interesting to note how well AI assistants, like Woebot, Flo and Gyant’s, have been doing in supporting parts of health-related user journeys.
Let’s see how these three conversational platforms are succeeding at delivering health support.
Woebot Health, the Mental Health Ally
Drawing from a therapeutic framework known as Cognitive Behavior Therapy, Woebot chats with people about how they’re feeling and what is going on in their lives in the format of brief daily conversations. It also sends videos and other useful tools depending on your mood and needs at that moment. It's like a choose-your-own-adventure self-help book grounded in science that you can frictionlessly access by chatting with a friendly bot.
What’s also noteworthy about Woebot is how research-backed it is and how their team is continuously proposing it for new trials. Meaning, there’s already some indication that chatting with Woebot could benefit users’ mental health. In one study conducted at Stanford University, using Woebot led to significant reductions in anxiety and depression among people aged 18-28 years old, compared to an information-only control group.
Plus, their user reviews and list of awards speak for themselves. With a 4.7 average across over 5.700 reviews on the Apple Store and praises from people thanking Woebot for taking them through really hard times, the app can be considered an all round success.
Flo Health, the Friendly Partner for Women’s Health
If you’re interested in women’s health, you’ll probably be familiar with Flo. The app, which over 250 million people use to keep track of their period, fertility calendar, and assist them through their pregnancy, has also recently obtained ISO 27001 certification becoming the first period and ovulation tracker to meet these security standards.
As discussed in this interview talking all things Flo’s UX, a core component of the Flo Health app is their Assistant. Launched in 2019, the Flo chatbot has enabled them to make well-being support even more accessible and friendly to access.
Based on what the user is exploring in the app or if it’s a specific time in their cycle, the Assistant might proactively pop up and offer to guide them through items, like personalized reports on period and cycle patterns, or tips based on official healthcare guidelines. In sum, as can be evidenced by the way Flo describes their process for Conversation Design, their Assistant offers a very thoughtful, present and emotionally intelligent support to their users, empowering them to understand more about their health and what they can do to improve it.
Gyant, Health Care Made Easy
Depending on where you are located, navigating healthcare might be more or less complex. Confusion and frustration, however, are often common denominators of these experiences. GYANT enables health institutions and the latest providers of healthcare solutions to provide access to a mobile-friendly patient experience, all through their out-of-the-box assistant.
GYANT functions as a “digital ‘front door”, as they say, to guide patients throughout their entire journey. Integrating into clinical workflows, their empathetic assistant is able to directly find a doctor to help with a specific situation, triage symptoms, schedule appointments, and provide informed answers. Their results speak for themselves, as their estimates indicate:
- 3.5x more patients reached than with a call center alone
- 40% users are new patients
- 45% engagement occur outside of business hours
- >1.5mm monthly users
All while helping hospitals and providers, like Edward-Elmurst Health or Geisinger, reducing costs to serve patients and reaching broader audiences. Allowing patients to access their assistant at all times can notably reduce the number of calls these facilities receive and free up physicians to focus on providing care.
Inspired to explore a chat-forward strategy for your company? We can help.
And if you’re still hungry for knowledge, follow us on LinkedIn for weekly updates on the world of conversational AI, or check out our article where we discuss how Conversational Marketing is benefitting companies, like the German retail platform Snocks and global cybersecurity and compliance solution leader Proofpoint.